Oreco strives for excellence in all businesses we conduct. Therefore, we are certain that timely and efficient support to our Customers is the key to their business success. Intrinsically, this is translated into success for Oreco’s business as well.
The performance of the operational staff is as important as the hardware used. Owning and operating an Oreco Tank Cleaning and Oil Recovery System alone is not a synonym of success. Therefore, we have implemented a comprehensible Customer Support policy, allowing our Customers to benefit from the expertise of Oreco’s staff which is ready to provide support by transferring knowledge and experience within the entire spectrum of tank cleaning and oil recovery operations.
Besides the fact that our Customers are by policy trained, examined, and certified, Oreco provides amongst others the following support:
Technical support
- Ad-hoc training, certification, and brush-up courses
- In-office trouble-shooting
- On-site trouble-shootting
- On site technical audits
- Tank Cleaner’s Handbook
- On demand technical advice for complex projects
- Best practice knowledge sharing
Sales and marketing support
- Support in technical-commercial presentations to tank owners
- Sourcing of leads generated from Oreco’s webpage
- Commercial support and evaluation of complex projects
- Ad-hoc marketing support
- International coordination of systems availability for international projects
Experience has shown that our efforts to support our Customers secure that Oreco technology, as well as its owners and operators are capable of well performing in different environments and conditions across the world. This secures that tank owners receive the same high standard of services provided by our Oreco Customers.